Genesys Cloud for Chrome
Overview
Genesys Cloud for Chrome is a Chrome extension developed by Genesys Cloud.
According to the data from Chrome web store, current version of Genesys Cloud for Chrome is 1.0.14, updated on 2022-05-25.
50,000+ users have installed this extension.
8 users have rated this extension with an average rating of .
Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…
Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.
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Latest Reviews
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Hans Desir
2020-12-18
Is there a way to show the group in the notification as well? So users who are part of multiple groups can see what group the call is coming from and how to answer the phone? |
Matthieu Frys
2020-08-05
Go help to simplify the utilisation, more and more options arrive on this months after months. |
sandschi -
2020-01-14
Doesn't sign me in, gives out errors |
Prabhat Jatav
2019-09-20
not responding |
Nidz
2019-09-18
Ok. We use the web pure-cloud normally. This seems to be a step in the right direction as far as running as a separate window. There needs to be some more development here. The number pad won't come up. There needs to be an option to have the window on top at all times so it locks it in the foreground. There needs to be the ability to change custom ringtones. The web-based version also has a 3rd phone sound option for ringer that won't appear here. The notification ring in Chrome won't popup as expected even with the toggle enabled in the plugin. Should have it's own built-in notification instead of using the chrome one that isn't very reliable. Also should allow you to change the colour of the notification on incoming call/message. There's no message options in the plugin. It's purely for calls. I hope this becomes available. When you selection your region, it should change the purecloud server to the appropriate local region so you can login. For instance we selected Australia but the purecloud server didn't put .au at the end and therefore wouldn't allow us to login. |