Volley extension

Mike JoPa Mi

2021-08-23

**** UPDATE **** 8/28/2021
Updating rating from 3 stars to 4. Volley has been a really useful tool. It bugs out sometimes though. They fixed a lot of the issues below, but there are a couple that are new, or persist.

1. Being randomly logged out of the project. When working I get logged out when I try to submit or complete a task. (This is supposedly fixed in the next version: 1.16, but I havent gotten it yet, its been about a week)

2. The new draw feature is great, but if you try to upload a file in the draw section it gets lost. Client added like 50 tasks with files, only to find out none of the files actually came through to my end (project end) and is really upset that he has to do it all over again. Literally no response after they confirmed it was an issue.

The New good:
1. The draw feature works as expected (minus the file upload fiasco)
2. The different ways to categorize a task (in progress, completed, in review, etc.) is more helpful that I thought it was going to be.
3. The widget you can add to the website is brilliant. Hope they decide to make it a plugin so it can be automatically installed on new websites (Plesk lets me preinstall plugins on new WP sites)

***** Original Dec. 10, 2020 *****
OK, so first the good:

1. It is relatively easy to use and my clients kind of like it. Some struggle to get it going if they are not very tech savvy.

2. Once setup and the clients are using it it makes it really easy to figure out what they want, and really does save a lot of time with some of them. This is the 3 stars.

And the bad:

1. Having to sign in each time I try to use it is really frustrating. Some said every time they log back in, but it seems like for me, every time I try to use it.

2. It is not easy to figure out how to get back to the project for the clients, I do not know how to fix this and there might not be a solution.

3. I do not get notifications unless someone tags me. Again, I do not want 30 notifications when someone goes into it and adds some things, but I also want to know that someone made changes. Maybe send one notification per project per day UNLESS I am tagged?

4. This is my most frustrating one, it should actually be #1, it does NOT tell you what page they are working on, only the screen shot, so if you have a lot of pages with a lot of similar content, this is extraordinarily frustrating. I see they added the domain, which OK that is better, but I want the exact URL (most clients only have one domain) so I can just click on it and go right to that page they were on when they left a comment. Figuring this out slows the process down on almost EVERY SINGLE task. Especially if my client likes to jump around the site, instead of doing one page at a time, which is unfortunately common.

5. I know this is on the roadmap, but it cannot get here soon enough, the ability to draw/annotate would be hugely helpful, and is what makes this tool lacking in a large way.

Fixing #'s 1, 3 and 4 would make this a 5 star app.

John Webster

2020-12-14

Where were you my whole life? Seriously there are plenty of tools to assist with client feedback but Volley is so simple for my clients to use that it actually gets used. Sure, I wish there were a couple more bells and whistles but I think the simplicity allows my most technically challenged clients to use the tool. It is now my goto custom collaboration tool.

Megan Casey

2020-12-11

Volley is intuitive, clean and simple. It's easy-to-use for suppliers and clients - no training required.

By consolidating feedback in projects, Volley has slashed my emails by at least 25%.

It's versatile and the Chrome extension makes it super handy and accessible.

I'm constantly discovering new use-cases for the tool - it's my go-to for any browser-based feedback.

The brand personality is fantastic and I recieved no push-back when onboarding clients.

Thanks for making life a little easier Volley! :)