Zephyr Capture for JIRA

Kimberlea Turner

2021-01-20

Have been using this tool in conjunction with Jira for a few years now as most of the alternative tools don't have the flexibility my workplace tasks need, and while previous versions of Capture were buggy, clunky, crashed a lot and giving me continual headaches, and support teams instructions to clear caches and reset in response to these issues seemed a little convoluted and usually didn't work. the 13 September 2020 update appears to have fixed a lot of these issues. I had to remove the tool and reinstall it at that time in order to log in, but since then it has been behaving much better. I like that it contains a link to set up the API within the log in page and details can be remembered, makes it easier to train new staff in setting up and using it. I have not yet had an error to be able to see whether clearing caches are going to be easier to resolve myself.
Relatively minor dislike is that I can no longer use [~username] of a coworker to mention them in a description, it converts to an odd generic user tag once the issue is created in Jira so I have to redo it there. I have been told that to do that now the username tag includes a unique string of numbers and letters, which is impossible to remember for each coworker compared to the old way.

Thanks for the improvement in this version!

John Mitchell

2020-08-17

Nice when it works, half the time it complains the API key has expired (it hasn't) and you need to revoke and reissue a API key.