Julie Fekete
I have to remove from chrome and add to chrome multiple times a day because Cirrus keeps crashing. It's nice when it actually works, but it's annoying to have to remove & add daily in order for it to work.
|
Robbie Harris
Cirrus is great when it works, however getting the extension to actually load into gmail has turned into a daily battle.
Occasionally it loads successfully when I log into my work computer for the day with no issues, however recently I have to spend time either updating the addon, logging into cirrus insight's website, logging out of my work email and then back in, or completely uninstalling the extension and reinstalling it. Not sure which combination of these things will work on any given day so I'm stuck having to try them all until it actually loads in my inbox again.
It shouldn't take this much effort so consistently to get something to work that your licenses and pays for.
When it works it is a great tool, however I spend more time trying to get it to work every day than should be required.
|
Gregory Williams
coolbeans
|
Lee Modesitt
I've been using Insight for over two years. Like other reviewers, I'd say it has tools that can save a lot of time -- but only when they work. Lately, all the time I'd save with their solution is made up for in time spent reloading extensions, clearing cache and otherwise trying to make it work as designed.
|
Ryan Young
Cirrus offers the most robust functionality to connect to Salesforce but there are a lot of bugs. I have also noticed that with some features, like email sync, they built a great product but then stop short of making it awesome.
Overall as the admin I have spend an enormous amount of time managing this product with a small team of 45 sales reps. While it is hard to replace due to what it offers it is harder often times to deal with complaints and issues.
|
Aaron Ebbinghouse
Works occasionally. Customer support just asks you to walk through a bunch of outdated FAQ articles. When it works, it's good. More often than not, you'll spend three hours or more a week with support.
|
Sasha
It's a very useful tool. I like it's feature for setting up follow-up reminders by bringing back the email to the top of inbox. - I wish you could add a way to manage all of the scheduled for the future reminders under one separate tab in gmail or so (so you could close some in advance when have time/need).
However, I often have issues with Cirrus: it logs you out of your Cirrus account which prevents you from doing your work, it sometimes has troubles with syncing with Salesforce which is also very inconvenient.
|
Gregg Grossman
Have been using for 3 yrs. Mostly great, able to use the Salesforce platform w/o having to work in SF saves a ton of time. Tracking emails is like having a super power.
But some persistent bugs syncing contacts and every so often a major feature stops working .... search, tracking, sync. And not sure what the mobile app does??
Bottom line - even w a little frustration its worth 25 bucks/mo
|
Tony Firth
First, I don't use Salesforce, so there may be benefits to this app that I am not able to see.
Overall, the interface is quite slick, but there are too many bugs and annoying omissions underlying the snappy looking presentation. Here are my dislikes and bugs:
1. There is no indication in the gmail email list of whether the email is tracked, has been opened, etc., unless you click on the email to view it.
2. There is no way to stop tracking an email once it has been sent as a tracked item. Therefore, all of the tracking reports are cluttered with emails that have already become unimportant.
3. The tracking reports page has a MASSIVE graph at th top which means that you need to scroll down to see the email tracking details every time you open it.
4. The Attach.io attachment management tool that is embedded with Insight also has great potential, looks very slick, but is also amazingly buggy. Though I give kudos for the stylish attachment link design, the option to insert a thumbnail and the option to quiz recipients, there are just too many bugs! The attachment link doesn't allow more than one attachment at a time, or it will rename and replace all links in the email with the name and url of the last one attached. The thumbnail option does allow more than one, but for some reason, it is not always possible to position the attachment link or thumbnail where you would like it to be in the email body. it will only show at the end of the email, after the signature line! Who will look there??
5. The ONLY way to switch between a textual attachment link and a thumbnail is to open Attach.io and change it in the Account Settings. Why cant there be a simple option when the attachment is loaded?
6. Any email with this type of attachment does not prompt the email to show a paperclip, so the recipient will not always know that the email has an 'attachment' that they should look at.
7. Customer Support has an attitude that smacks of 'oh we know that there is a known bug, but we don't really care. Just carry on paying us. We will let you know."
Summary: Not ready. Too buggy. Find something that works better.
|
Charles Huang
Loading chrome on mac with this single add-on activated eats up more of my machine's resources than the entire chrome application itself. Meaning my chrome's RAM and CPU usage are almost double with this add-on activated.
Come on Cirrus. Your marketing is all about onboarding Salesforce users because Salesforce has a slow web-app. Your entire value proposition is scale and bringing those millisecond load times to zero. Your add-on causes my gmail on chrome to move at such a slow pace that I've actually become LESS PRODUCTIVE with emails. Fix this or I'm moving all of my companies (4 of them) over to another tool in May.
|
Cirrus Insight
