FreshBooks Time Tracker

Productivity

Version: 3.4

Last Update: 2022-10-04

Rating

44 ratings

Total Installs

5,000+

User Reviews


Andrew Rowland 2022-05-12 The latest update has made what was already below average UX a horrible UX. Why would you add 2 additional clicks each time I want to use the Timer? Why does it now open collapsed in default state regardless of if a timer has already been started? Issues: 1. Even slower to load after initial click that it was. 2. Logs me out way too frequently, and initial click after being logged out, there is a full 20-30 seconds before the widget opens and is interactive. 3. I have never had logged time with “no project” before this change. Now it is quite frequent because the select box for Project now includes Client name as the first option for each. I never want to log to no project and can’t understand why this is even a “feature”
Chase Jennings 2022-04-07 The last version was buggy, but it was at least still usable. The latest update (v3.1 as of Apr 7 2022) came with all of the same bugs, plus loads of new, even worse ones. The worst of which is having over half of all of my clients missing from the client selection field. With that being said, with v3.1, the chrome extension is officially completely unusable. I'm having to use the web dashboard instead for everything now. I'm also not a fan of how they merged the client & project field (on both the extension and the web dashboard). It gets super confusing when you have multiple clients with the same project name. And for some reason you can't search by project (although the field name seems to indicate you should be able to). As of now, you have to search for the client, then scroll all the way down to the project you want to track time for. This is a massive efficiency killer for anyone who needs to frequently track different projects throughout the day. Also, before it used to show you the project you were tracking time for when you clicked on the extension icon. Now it opens up a menu with "Start Timer, Log Time, Choose Business, Log Out" which is a bit frustrating and not intuitive. To view the project in progress, you have to click "Start Timer" which makes no sense in terms of UI. If you're a part of the UI/UX team at FreshBooks, please revert everything back to how it used to be and focus on improving the performance of it instead. It feels like you guys were forced to make some updates or something and rushed this one out the door without any adequate feedback from actual users. Also, PLEASE lower your fees for invoicing. It really doesn't make any sense to be making us pay those additional fees when using the Freshbooks Payments option when we're already paying for the subscription. I used to recommend Freshbooks to all of my freelancers, but with the almost predatory fees, copious amount of bugs, and poor UX/UI decisions, I now I find myself looking for alternative platforms to migrate over to.
Nustart Solutions 2022-04-06 Why has the latest upgrade (Today April 6) REMOVED THE PROJECT select? Now I cannot track time to a project?
Doug Ridley 2022-03-31 The timer UX is bad, really bad. When tracking time, you're not able to select from your full list of projects and can only select from your most recent. Our company has 100s of active projects, making the extension useless.
David Koh 2022-01-07 The timer seems to create multiple entries in Freshbooks everytime I hit pause and play again even before pressing the Log Time button!
Scott Sayce 2021-11-06 This extension is useless. It does nothing automaticaly, I might as well just enter all the info manually. Very disapointed.
Andrew Rowland 2021-09-13 Very buggy, slow and very frustrating UX. I no longer recommend Freshbooks as a time-tracking tool. When it actually works it still stinks: it is slow to load my project list and task lists. It doesn't allow you to edit the value of the timer to adjust it to round to nearest minute OR add/remove time before submitting it to the log. Video of it not even working....https://www.awesomescreenshot.com/video/5209892?key=6053c093537c5637f9cbf25254c5f1f1
Steve Quinn 2021-06-04 It is quite frustrating that FB treats time tracking as and afterthought when it is SUCH a critical part of most users workflow. In my work as a freelancer, time tracking is the PRIMARY use of the tool. I have up till now resisted migration to the new version because the new version is not compatible with the 3rd party time tracker I've been using for years. This extension is a buggy, unreliable, half baked afterthought that in spite of the unanimously poor reviews FB seems uninterested in improving.
Liz King 2021-05-21 Freshbooks pushed us from Classic to the newer edition, but the timer feature is practically unusable. I uploaded this extension and was assured by Freshbooks Help that it was working well despite the poor reviews. In my usage today, it added the time from one client into some existing time I'd already logged for the day for another client. Also, I was having trouble changing the time in error (in Freshbooks itself). I was told this Chrome extension was their timer solution and Freshbooks wasn't considering changing the format to something like we had in the Classic version. Thing is, I could make the change if it was accurate and dependable like the old time, but it's clearly not. For the first time, I'm terribly disappointed in Freshbooks.
Carol Hunneyman 2020-10-03 This is terrible. They are forcing us to go to the NEW FreshBooks by Nov 2020, and the timers are not up to par yet. I frequently PAUSE and do other things. Their on-page timer doesn't have a pause. So I got the Chrome extension and that's a mess. Very unstable. Very scary right now - I am not sure my BILLABLE time is recording properly and have to keep double checking it. PLEASE FIX ASAP!

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