CXone Agent Browser Extension

CXone Agent Browser Extension is a Chrome extension developed by agentupdates. According to the data from Chrome web store, current version of CXone Agent Browser Extension is 1.0.15, updated on 2023-04-13.
433 users have installed this extension. 3 users have rated this extension with an average rating of .

CXone Agent Browser Extension

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill