CXone Agent WebRTC Extension

CXone Agent WebRTC Extension is a Chrome extension developed by agentupdates. According to the data from Chrome web store, current version of CXone Agent WebRTC Extension is 1.0.4, updated on 2023-04-16.
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CXone Agent WebRTC Extension

CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.

When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.