RingCentral Contact Center Voice RingCentral Contact Center Voice

Productivity
Version: 1.0.7
Last Update: 2021-07-14

Overview

RingCentral Contact Center Voice is a Chrome extension developed by RingCentral. According to the data from Chrome web store, current version of RingCentral Contact Center Voice is 1.0.7, updated on 2021-07-14.
20,000+ users have installed this extension. 8 users have rated this extension with an average rating of .

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:

* See agent state immediately in the browser
* Send and receive all calls directly from the Agent Desktop
* Establish agent WebRTC connections directly from the Agent Desktop

RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.

Rating

8 ratings
5
4
3
2
1

Total Installs

20,000+

Information

Last Update

2021-07-14

Current Version

1.0.7

Size

1.12MiB

Author

RingCentral

Website

None

Category

Productivity

RingCentral Contact Center Voice Alternatives

Name Category Rating Rating Count Installs
extension logo RingCentral for Google Productivity
(240) 200,000+
extension logo RingCentral for Microsoft 365 Productivity
(15) 30,000+
extension logo RingCentral Team Messaging Salesforce Productivity
(1) 131
extension logo JustCall - Click To Call for CRM Tools Productivity
(36) 30,000+
extension logo Tenfold Click To Dial Extension Productivity
(0) 1,000+
extension logo Chili Piper: Automate Scheduling & Handoff Productivity
(14) 40,000+
extension logo Tenfold Chrome Extension Productivity
(0) 1,000+
extension logo Dialpad Extension Social & Communication
(35) 30,000+
extension logo Gmail reverse conversation Accessibility
(216) 300,000+
extension logo CXone Agent Browser Extension Productivity
(3) 433
extension logo RingCentral for HubSpot Productivity
(12) 10,000+
extension logo BT Cloud Work for Microsoft 365 Productivity
(3) 622
extension logo Office@Hand for Google Productivity
(1) 2,000+
extension logo BT Cloud Work for Google Productivity
(2) 3,000+
extension logo Office@Hand for Microsoft 365 Productivity
(0) 869
extension logo WebRTC for Vonage CC Productivity
(19) 50,000+
extension logo Highspot for Chrome Productivity
(11) 20,000+
extension logo Tenfold Productivity
(44) 30,000+
extension logo Lightning Extension Productivity
(95) 100,000+
extension logo TextUs Next Extension Productivity
(61) 40,000+
extension logo Click to Call CTI for CRM Productivity
(22) 3,000+
extension logo 8x8 Web Dialer Social & Communication
(38) 20,000+
extension logo Jabra ChromeHost (Chrome Extension) Social & Communication
(17) 0
extension logo Groove for G-Suite and Microsoft 365 Productivity
(23) 40,000+

Latest Reviews

See More

avatar RetroHipster 94
2022-03-26

Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows

avatar Matthew Hale
2021-07-26

This extension works brilliantly if you are in an outbound only call centre as it auto accepts the call and negates the need to initiate a phone call and then accept it yourself.

However for call centres which are both inbound and outbound, there is not enough flexibility to amend the configuration to auto accept outbound, but not inbound. If this could be developed this would be an excellent extension.

avatar John DeBoer
2020-07-10

I've had a love/hate relationship with this extension. I'm hoping somebody can prove me wrong and I will gladly be your biggest champion if am.

At first, I was disappointed when I noticed that there wasn't really any call control happening in this extension. Sure, you can end a call but, other than that, it appears to be nothing but a status monitor which we don't need because we already have 15 other windows that we need to have in RC's CC.

Then, I noticed that there is an option with this extension, on by default, that allows you to accept agent leg connections automatically. No more having to ring yourself before the call goes out. This is huge for an OUTBOUND ONLY call center because it enables folks to make their calls without having to accept the agent leg.

The problem, though, is that it also automatically accepts the INBOUND calls too. Essentially, it does the same thing as the auto-answer feature. We already had that.

Please fix this! It would be a HUGE improvement if this would work like a normal telephone... you hit one button to initiate the call without having to use auto-answer for inbound calls.

avatar Anthony Onorato
2023-03-07

It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

avatar RetroHipster 94
2022-03-26

Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows