Hiver - Gmail-based customer service solution
User Reviews
Timothy Wewer
2021-06-07
Small business, worked great. Then I got a notice that my per user rate was going to triple in the next 24 hours. Unfortunately it was something we came to depend on but can't support such awful business practices. |
Heidi Skjordahl
2020-08-04
Manages our multi-user inboxes like a dream! Allows flexibility to add users from other departments whose tasklists overlap ours. Templates. Metrics. Searchable Notes. The help team has always been on point and responsive. It's been an absolute pleasure to use Hiver in our day-to-day operations. Wouldn't try to do this without it. |
Ben Seep
2020-07-21
Hiver is indispensable for helping our company share and manage our project emails. We only have a small team, but some people are part time and sometimes we work from home (and we all worked remotely during the Covid shutdown). It's so nice to be able to label an email for a project and automatically share it with everyone instead of creating messy conversations where you forward things to other people, then reply, and get subject lines that start with FW: Fw: Re: RE: fw: etc. from all the back and forth. We don't use the templates much, but it's nice to be able to tag someone and assign an email as a task and add notes about the email. We haven't had any issues using Hiver with our G-suite email, and we've been using it for about 5 years now (starting back when it was called GrexIt!) |
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Salvador Martínez Marcos
2020-07-15
We're HIVER users since 2012 (called Grexit at that times !!). Since then is has become an indispensable tool for project collaboration. A lot of improvements have been added along this time but easy and quick Email Sharing among users is still the most useful for us. |
Mike McLain
2020-07-08
We use this extension and it has simplified our work loads. We have cut way down on the same thing being duplicated. Very easy to use and seamless with Gmail |
David Kennett
2020-07-06
Excellent plugin that helps our team manage shared inboxes with ease and efficiency. Been using it for nearly 3 years and don't know what we would do without it, it is really simple to use and makes our team's lives much easier. Highly recommend. |
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Sara Davis
2020-06-30
Hiver has been a great extension for our team to have oversight for all of work. It's a great tool! |
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Louise Scotti - she/her/hers
2020-06-25
I am really surprised I haven't heard of Hiver before working at my new employer. Its clean, streamlined, easy to use and helps my department in the exact way we need it to. Appearance is really nice and it doesn't take up hardly any screen space. I like to be very organized but in a simplified manner and so Hiver is great in that way and is very helpful. |
Josh Horvath
2020-06-25
This product has helped us tremendously. We are a manufacturing company and we use Hiver for our Order Entry process. The traceability is a great touch and it allows our whole team to be in the loop at the same time without having to forward emails back and forth. VERY handy when a team member is on vacation as you don't have to go through the person's inbox. I really miss the feature that would move an email that was assigned to you into your Inbox. It made it a lot easier to see when you were assigned emails. Other than that I think it is a great product. |
Dean Pournaras
2020-06-25
Hiver has been awesome! Customer for many years. The new Mobile Apps is greatly improved. Analytics have improved. If you have Group Emails and are using Gmail, Hiver is what you need! Strongly recommend Hiver. |
